CCNA,CCNP 등 CISCO 자격증에 관련된 덤프는 killtest에서 모두 찾을수 있습니다.오늘은 Unified Contact Center Enterprise Design (UCCED) 덤프를 소개합니다.시험을 보기로 한 응시자는 시험재료 때문에 걱정하시 마시고 killtest 덤프를 한번 사용해 보세요.제일 빠른 정보,제일 훌륭한 서비스로 고객님을 정성껏 모시겠습니다.왁벽하게 만들어진 덤프로 자격증 취득에 많은 도움이 되였으면 합니다.믿어주시고 많이 애용해 주세요.그럼 좋은 하루 되세요.
홈페이지:www.killtest.kr
시험번호: 642-241
Q&A: 80 Q&As
업그레이트: Jan-15-2010
시험문제:
1.In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able
to make personal outbound calls from their Cisco IP phone, but they do not want to allow the
agent to use their ACD line for these calls. How would this requirement be addressed given the
following: Agent ACD Line: 1000 (DN) Allow PSTN calling search space: Allows outbound calls to
PSTN. Block PSTN calling search space: Blocks outbound calls to PSTN.
A.add second line on IP phone with DN 1000, but in different partition, allow PSTN calling search space
B.add second line on IP phone with DN 1000, but in same partition, block PSTN calling search space
C.add second line on IP phone with DN 2000, but in different partition, allow PSTN calling search space
D.add second line on IP phone with DN 2000, but in same partition, block PSTN calling search space
Correct:C
2.Which of the following Cisco Unified Customer Voice Portal call-flow models does not require a
Cisco IOS-based VoiceXML Gateway?
A.Standalone Self-Service
B.Cisco Unified Customer Voice Portal Call Control
C.Cisco Unified Customer Voice Portal Call Control with Queue and Collect
D.Cisco Unified Customer Voice Portal Call Control with Queue and Self-Service
E.Cisco Unified Contact Center Enterprise Network Interface Controller-based Call Control with Cisco
Unified Customer Voice Portal Queue, Collect, and Self-Service
Correct:B
3.Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified
Communications Manager in the Cisco Unified Contact Center Enterprise solution?
A.AXL
B.SIP
C.H.323
D.JTAPI
E.SOAP
Correct:D
4.When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP
IVR to queue the call using a translation route to VRU, what label is sent to the routing client?
A.Cisco Unified Contact Center Enterprise Busy label
B.Cisco Unified IP IVR CTI port
C.Cisco Unified Communications Manager MTP
D.Cisco Unified Communications Manager CTI route point
Correct:D
5.Which of the following configurations are supported with the Cisco Unified Contact Center
Enterprise solution?
A.Cisco Agent Desktop with Communications Manager Attendant Console
B.Cisco Agent Desktop without Communications Manager Attendant Console
C.Cisco CTI Object Server Agent Desktop with Communications Manager Attendant Console
D.Cisco Siebel Driver/CRM Desktop with Communications Manager Attendant Console
Correct:B